WHEN ARE YOU GOING TO BE DONE?
The Pillars The Book Definition Initiative Ladder Author

This content is currently being developed.

When’s it going to be done? Soon. We know that’s not a deadline. A clear expectation is one of the five pillars, and we owe you one. Course outline requests are open in the meantime.

← Back to When Are You Going To Be Done? WAYGTBD Accountability Training

When are you going to be done?

An accountability training for the people who run teams. It starts before the miss, with what has to be true for someone to deliver, and it is taught live by certified facilitators.

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On this page: The five conditions In your sector Ways to take it Request the outline

What you said

“Get that report to me soon.”

What they can actually deliver on

“Report on my desk by 3 PM Thursday. Read it back to me so we both know.”

Most accountability training starts after something has gone wrong.

It teaches people how to answer for a failure. It rarely asks whether the person was set up to succeed. WAYGTBD works on the earlier question, and gives leaders a way to find the real cause before they assign the blame.

Five conditions. All five have to be true.

Accountability is not a character trait you hope to find in people. It is the result of a system, and the five conditions depend on each other. Weaken any one and the rest wobble. Each one comes down to questions a leader can answer before expecting someone to deliver.

  1. Expectations

    The verbal contract
    • Does the person know exactly what done looks like: what, how well, and by when?
    • Do they know they are the one accountable for it?
    • Did you set the priorities together, or only hand them down?
    • Have they said it back to you in their own words, and did you confirm it?
    • How will you both know it landed, and what happens if it doesn’t?

  2. Capability

    Skill to deliver
    • Do they know what they need to know?
    • Can they do it, not only describe it?
    • Have they been through enough real situations to build judgment?
    • Which of those three is actually missing, and is training the right fix?

  3. Resources

    Means to deliver
    • Do they have the tools: equipment, systems and workspace?
    • Do they have the information: the process, the drawings, the numbers?
    • Is the headcount and budget there, and will leadership stand behind the work when someone pushes back?

  4. Initiative

    Room to act
    • How far are they allowed to act before they check with you?
    • Does that match what they can actually handle, or is it set lower?
    • When something goes wrong mid-task, is raising it right away safe and expected?
    • Is the room you’ve built raising their ceiling or lowering it?

  5. Feedback

    Diagnose before punish
    • When it landed, did you say so and ask what would make it better?
    • When it missed, can you state the gap plainly: what was expected, what happened, what’s the difference?
    • Before you decide it’s the person, have you looked at the system around them?
    • What will you fix, and by when?

The same system, in your room.

The five conditions don’t change. The situations do. Choose where you lead and see how it sounds there.

Taught at the table, in your industry’s own situations.

Live and facilitated

A facilitator leads the room. Leaders work real scenarios in small teams, then compare how they reached their answers.

Built for people who lead people

Team leads, supervisors, department and store managers, directors. Anyone who hands work to someone else and answers for the result.

Used on Monday

You leave with a plain way to set an expectation, spot what is actually in the way, and have the next hard conversation without guessing.

Certified facilitators. Facilitators are certified on demonstrated delivery, not on attendance. We are building that certification now, and we are keeping the curriculum itself with the people who are certified to teach it.

Three ways to take it.

Choose the one that fits how your people learn. Tell us which you want below and Christine will send you the course outline for that option.

Option one

Self-train

Work through the framework on your own, at your own pace.

The book, When Are You Going to Be Done?, is a recommended companion.
Open the self-paced course
Option two

On-site facilitation

A certified facilitator leads your leaders through it, live, at your site.

When Are You Going to Be Done? is included for every class.
Option three

Train at a WAYGTBD site

Your leaders join a session Christine leads in a conference room near her. Your organization covers its own travel to the site. Room and training materials are included.

Add When Are You Going to Be Done? for your group at a reduced price at the event.

Request the course outline.

Tell us which option fits and where you lead. Christine reads every request and sends the outline for your option personally.

We use your details only to send you WAYGTBD training updates.